Roles · Medical Virtual Assistants
Dedicated Medical Virtual Assistants for Admin Flow
A dedicated remote medical virtual assistant from SkilledCreatives is a full-time healthcare admin professional who supports scheduling, intake coordination, insurance checks, records requests, and billing follow-up. They work exclusively for one client, giving your practice a steady assistant who learns your patients, systems, and provider preferences.
At a glance
- Model: full-time, employed by SkilledCreatives, contractually exclusive to your business.
- You approve: the role brief, the shortlist, and the final hire.
- Tools: Common tools include Athenahealth, eClinicalWorks, DrChrono, Kareo, Google Workspace, and Microsoft 365.
- Cost: one monthly rate, known before anyone is interviewed.
- Scope limit: This role provides administrative healthcare support only and does not perform clinical tasks, give medical advice, make care decisions, or replace provider compliance oversight.
The work
What they own every week
Appointment Scheduling Support
Book, confirm, reschedule, and update appointments based on your clinic rules and provider availability.
Patient Intake Coordination
Collect forms, check required fields, prepare visit notes, and route incomplete information for follow-up.
Insurance Verification Tasks
Check eligibility, benefits, referral requirements, and prior authorization status using approved payer workflows.
Records Request Handling
Prepare, track, and follow up medical records requests according to your release and privacy procedures.
Billing Follow-Up Admin
Follow up unpaid claims, missing details, patient balances, and billing questions for your billing lead to review.
Sample profile
Medical Virtual Assistant · 4+ years
A representative candidate may have supported clinics, allied health practices, dental offices, or specialist providers with front-desk and back-office admin. They are careful with patient information, calm in routine follow-up, and comfortable working inside documented HIPAA-aware practices.
A representative example of the caliber on our bench — your actual shortlist is recruited against your specific brief.
Measuring success
Sample KPIs clients set
- Appointments confirmed
- Eligibility checks completed
- Records requests current
Vetting before you meet anyone: skills assessment, structured behavioral interview, and background check. Read the full process on how it works.
Common questions
Medical Virtual Assistants — asked before hiring
Are they HIPAA compliant?
They can work inside HIPAA-aware practices, access rules, and documented procedures that your practice provides. Your providers and compliance owners remain responsible for oversight, training requirements, access decisions, and final compliance controls.
Can they speak with patients?
Yes, for approved administrative matters such as scheduling, reminders, intake follow-up, and document requests. Clinical questions, symptoms, diagnosis, medication, and care advice must be escalated to licensed staff.
Can they handle prior authorizations?
They can gather information, submit forms through approved channels, track status, and follow up with payers. Medical necessity decisions and clinical content remain with the provider or qualified clinical team.
Find your medical virtual assistant
Tell us what the role needs to own. We come back with next steps — usually within one business day.